Our configurator is an intuitive, step-by-step tool that allows you to choose specific product features, such as styles, length, color, and size. You can create a standalone item or a complete set, with an extensive palette of 21 different colors at your disposal.

With over 90,000 possible modifications, the options are diverse! You can mix and match 16 styles of hoods, 3 to 5 length options, 6 bottom styles, and 8+ types of pockets, all tailored to your unique vision. Plus, we offer any size for any height, ensuring a perfect fit for everyone. Our goal is to give you the freedom to design what you truly want while ensuring sustainability and caring for the planet.

Each order undergoes a meticulous 8 to 11-stage process (depending on the item) and is managed by a dedicated team of 6 to 10 passionate individuals.

Here’s a breakdown of our process:
1. Taking and placing the order for production
2. Reserving the fabrics and hardware
3. Cutting the fabrics according to individual patterns
4. Creating the program for embroidery (if embroidery is ordered)
5. Applying embroidery or prints (if requested)
6. Using 2 to 5 types of sewing machines operated by different specialists
7. Initial pressing
8. Installing hardware
9. Final pressing (thermal treatment)
10. Quality control to ensure compliance with our standards
11. Packaging
12. Shipping
13. Preparing leftover materials for recycling, in line with our zero-waste policy

This level of individual attention and detail allows OOAK to stand out as one of the most technologically advanced multi-stage clothing manufacturers, operating from our cozy manufactory that prioritizes eco-friendly practices.

Typically, the tailoring process takes about 5 to 16 days, followed by an additional 3 to 11 days for shipping, with 85% of our orders completed within this timeframe.

If you order a set of products, such as a hoodie and pants, we will ship your entire order only once all items are complete. Please note that production times may vary slightly during peak seasons and if you choose to add prints or embroidery to your items.

For more details, you can read our terms and conditions in our Contract Offer.

Our 100% satisfaction guarantee is a promise that if anything goes wrong and you’re not completely satisfied, we will either redo your product for free, create a new one, or provide you with a full refund.
We source our materials directly and design patterns for each model, ensuring that all our products meet government standards. We use only premium, lint-resistant, natural, and breathable materials with over 80% cotton content. For our insulated winter models, we incorporate a thick French terry fleece lining, while our summer models feature a lighter, thinner lining.
All finished products undergo thorough inspection by our quality control department. Any defective items are promptly sent back for re-tailoring or adjustments, ensuring that our customers receive only the highest quality products.

For payments, we accept transactions through Stripe and PayPal, ensuring both privacy and convenience. These platforms allow for various payment methods, so you can choose what works best for you. We do not collect or store any card details, as all transactions are securely processed through Stripe and PayPal. You can trust that your personal information will remain confidential.
For shipping, we partner with reliable carriers such as TNT, FedEx, DHL, USPS, and UPS to meet all your delivery needs. Once your item is ready to ship, delivery times typically range from 4 to 12 business days, depending on the destination. We offer complimentary standard delivery, and express delivery is available upon request for a fee of €19/$23.
Additionally, all orders come with our 100% satisfaction guarantee. If anything goes wrong and you’re not completely satisfied, we will either redo your product for free, create a new one, or provide you with a full refund.

At OOAK, sustainability is at the heart of everything we do. Here are the main practices we implement to ensure our operations are environmentally friendly and ethically responsible:
1. Clear Supplier Chain: We work closely with trusted suppliers to ensure transparency throughout our supply chain. This means we know where our materials come from and can guarantee their quality and sustainability.
2. Minimal Packaging: We strive to reduce waste by using minimal packaging for our products. Our packaging is designed to be eco-friendly and recyclable, ensuring that we leave a smaller footprint on the planet.
3. Zero-Waste Policy: We embrace a zero-waste policy by repurposing any leftover materials from production. All fabric scraps are either recycled or used to create new products, minimizing waste and promoting sustainability.
4. Responsible Material Sourcing: We are committed to using high-quality materials that are sourced responsibly. We ensure that our fabrics are made from natural, breathable materials, and we prioritize suppliers who share our commitment to sustainability.
5. Ethical Labor Practices: We guarantee that no child labor is involved in our production process. Our manufacturing partners adhere to strict labor standards, ensuring fair wages and safe working conditions for all workers.

Through these practices, we aim to create a positive impact on the environment and society while delivering high-quality, sustainable products to our customers

Ordering your custom apparel is easy with our configurator! Here’s how it works:
1. Design Your Item: Start by choosing the item you’d like to customize—whether it’s a hoodie, pair of pants, shorts, or t-shirt. Use our visual configurator to select your preferences, including length, customized sleeves, hood or collar style, hem style, inner lining, size, and color.
2. Add to Cart: Once you’re satisfied with your design, you can add more items or proceed to checkout.
3. Payment: After adding all desired items to your cart, navigate to the payment section to complete your order. We provide a 100% satisfaction guarantee, so you can order with confidence!
4. Production and Shipping: Once we receive your order, we’ll begin the production process tailored to your specifications. After your items are crafted, we will ship them directly to you.
If you have any questions or need assistance, feel free to reach out to us at info@oneof.app. We’re always happy to help!